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SANU 2nd Homeに関するよくあるご質問
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よくあるご質問
Access and surrounding area
- How many parking spaces can I use during my stay?
- How do I get to my accommodation?
- I would like to know about parking at the accommodations.
- Are accommodations accessible by public transport?
- Is there anything I should be careful of when visiting in winter?
- Is there a convenience store nearby?
- See all 7 articles
Facilities, amenities, and equipment
- Regarding additional bedding
- I'd like to know more about the amenities available in the cabin.
- Are amenities such as shampoo and towels provided?
- Will the amenities in the cabin change depending on the number of guests?
- I want to know how to operate the equipment in the cabin.
- Is there air conditioning and heating?
- See all 11 articles
Dog Friendly
- Can I bring pets other than dogs to the Dog Friendly Cabins?
- How many dogs can stay at Dog Friendly Cabins?
- Are there any dog amenities at the Dog Friendly Cabins?
- Do I need to bring a cage for my dog?
- Can I stay at a Dog Friendly Cabin without a dog?
- Can I waive the dog fee if I no longer want to bring my dog to Dog Friendly Cabin?
- See all 7 articles
Frequently asked questions
- Can I set off fireworks?
- Can you clean and change linens change during my stay?
- Are there washing machines and washer-dryers at each location?
- Can I send my luggage to the accommodation in advance?
- Are there lockers for me to store my personal belongings?
- Can I store my luggage in the cabin until my next stay?
- See all 9 articles
Problems during your stay
- Emergency Contact
- The lock won't open
- I want to know how to deal with insects in the cabin.
- I want to know what to do if I leave something behind in the cabin.
- I want to know what to do if I leave food in the cabin refrigerator.
- I want to know what to do if my dog makes a mess in the cabin.
- See all 11 articles
Lexus Membership
- For LEXUS members: Please tell me about the campaign for Lexus BEV buyers.
- For LEXUS members: Can I cancel or change the date?
- For LEXUS members: Are the prices the same on weekends and holidays?
- For LEXUS members: Is there an additional charge for special cabins?
- For LEXUS members: What is the maximum number of nights I can reserve?
- For LEXUS members: Is there a cleaning fee?
- See all 15 articles
Reservation
- For Guests Who Booked SANU 2nd Home via the Booking Site "Agoda"
- I want to know how to make a reservation.
- How many people can stay in a room?
- Does the accommodation fee change depending on the number of people staying?
- Can I stay with children?
- Are children included in the number of guests?
- See all 14 articles
Co-Owners
- Co-Owners: I want to know how to make a reservation and the rules.
- Co-Owners: I want to know the number of nights I have available
- Co-Owners: I want to know what fees incur when using the service.
- Co-Owners: How many reservations can I make at the same time?
- Co-Owners: I want to know when the annual nights will be credited.
- Co-Owners: I want to know the reservation cancellation policy.
- See all 28 articles
Subscription
- When will the accommodation fee be paid?
- Subscription: I want to know what to do if I forget to check in.
- Subscription: Is it possible to check out earlier?
- Subscription: I want to sign up for a subscription
- Subscription: I want to know the rules for canceling or changing reservations
- Subscription: What is the reservation cycle?
- See all 19 articles
Corporate Membership
- Corporate Member: Are there any corporate plans?
- Corporate Member: How many reservations can I make at the same time?
- Corporate Member: What is the maximum number of nights that can be booked in one reservation?
- Corporate Member: How many months in advance can I make a reservation?
- Corporate Member: What is the reservation cycle?
- Corporate Member: I want to know the rules for canceling and changing reservations
- See all 11 articles
One more Cabin
- What is One More Cabin?
- One More Cabin: I want to know about the price
- One More Cabin: How many nights can I stay?
- One More Cabin: How many reservations can I make at one time?
- One More Cabin: I want to know how to pay for accommodation and equipment fees for invited guests.
- One More Cabin: How many days before check-in can I invite someone?
- See all 13 articles
Owners
- Owners: I want to know how to view the terms of use.
- Owners: I want to know the reservation rules.
- Owners: I want to know the reservation cancellation policy.
- Owners: I want to change my reservation.
- Owners: I want to know the number of nights available.
- Owners: I want to know when the annual nights will be credited.
- See all 19 articles
Subscription: Cancellation/suspension
- Subscription: I want to know how to unsubscribe.
- Subscription: Is it possible to temporarily suspend my membership? Will I be charged for the period during which I am on hiatus?
- Subscription: What is the difference between canceling a subscription and withdrawing?
- Subscription: I want to know until when I can stay if I cancel.
- Subscription: Re-registration after canceling a subscription
- Subscription: Will the fee for the month of cancellation be calculated on a pro rata basis?
- See all 7 articles
Co-Owners: Application and purchase
- Co-Owners: I want to know about the right to purchase under the "co-owner" model.
- Co-Owners: What do I need to apply?
- Co-Owners: What are the initial costs?
- Co-Owners: I want to know the process from application to purchase and start of use.
- Co-Owners: Is it possible to purchase on a loan?
- Co-Owners: Can businesses purchase?
- See all 21 articles
Co-Owners: Management and operation
- Co-Owners: How and when are annual fees billed?
- Co-Owners: What are the annual and maintenance costs after purchase?
- Co-Owners: How is the building maintained and repaired?
- Co-Owners: Who will be responsible for the costs if repairs are required at the base?
- Co-Owners: Are management fees charged when the property is not in use?
- Co-Owners: Who will provide the furniture, appliances, and fixtures?
- See all 8 articles