There is a known issue where SANU's chat messages may not be delivered to Agoda bookings. Please register your guest information in advance by entering your Agoda booking reference number on the Check-in Page.
On the day of your stay, go to the check-in screen from the Check-in Page or Member Page. Follow the on-screen steps to receive your 4-digit door code.
How to find your Agoda booking reference number
- Check your Agoda booking details or confirmation email
- Look for "Booking Reference No." or "予約参照番号"
For any questions, please contact our Support Center at +81 50-1807-2687 or 2ndhome@sa-nu.com.
When reaching out, please include the following:
- Full name
- Name of the property you booked
- Check-in date
- Phone number
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