Reservations and plans
Lexus Membership
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For LEXUS members: Please tell me about the campaign for Lexus BEV buyers.
This is a special program exclusively for Lexus BEV purchasers...
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For LEXUS members: Can I cancel or change the date?
Yes, you can cancel or reschedule for free until 3:00 PM the d...
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For LEXUS members: Are the prices the same on weekends and holidays?
Please note that the following additional charges apply for we...
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For LEXUS members: Is there an additional charge for special cabins?
Yes, an additional fee is required for the use of the followin...
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For LEXUS members: What is the maximum number of nights I can reserve?
You can make reservations for up to 4 stays. However, from the...
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For LEXUS members: Is there a cleaning fee?
Yes, a cleaning fee of 3,300 yen (tax included) will be charge...
Reservation
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For Guests Who Booked SANU 2nd Home via the Booking Site "Agoda"
To check in on the day of your stay, advance registration is r...
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I want to know how to make a reservation.
After logging into the SANU 2nd Home website/mobile app, pleas...
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How many people can stay in a room?
The number of guests that can stay varies depending on the fac...
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Does the accommodation fee change depending on the number of people staying?
There are no changes in accommodation fees, cleaning fees, etc...
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Can I stay with children?
You are welcome to stay with children of any age. Children who...
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Are children included in the number of guests?
Children under school age (under 6 years old) are not included...
Reservation changes and cancellations
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I want to know how to cancel a reservation.
You can cancel a reservation from the reservation list.Please ...
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I want to know the rules for canceling and changing reservations.
Regarding reservation cancellations and changes, the following...
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What is the NO SHOW fee?
If you do not check in between 3:00 PM on the day of your stay...
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I want to change my reservation to another location.
You can also change the location from "Change Reservation" in ...
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Can I change the number of guests after booking?
After logging into the member page, you can proceed with the c...
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Will there be a fee if I cancel suddenly due to illness?
Please submit a medical certificate from a doctor for infectio...
Stay
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Stay:Please let me know how to check in on the day.
Please use the URL sent in advance via email or chat message o...
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Stay:I don't know the URL for check-in.
Please use the URL sent in advance via email or chat message o...
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Stay:Please tell me how to pre-register.
Please use the URL sent in advance via email or chat message o...
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Stay:I don't know the URL for pre-registration.
Please use the URL sent in advance via email or chat message o...
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Stay:I would like to change my reservation.
Please make changes yourself for items that can be modified on...
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Stay:Please cancel for free.
To ensure fairness, we accept free cancellations only in the f...
Co-Owners
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Co-Owners: I want to know how to make a reservation and the rules.
Please make and cancel reservations exclusively through the SA...
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Co-Owners: I want to know the number of nights I have available
Selectable Stay Quota You can purchase your desired stay quota...
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Co-Owners: I want to know what fees incur when using the service.
You can use all SANU 2nd Home locations, not just your own pro...
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Co-Owners: How many reservations can I make at the same time?
The number of reservations you can hold simultaneously is limi...
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Co-Owners: I want to know when the annual nights will be credited.
Every year on October 1st, an annual stay quota is granted bas...
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Co-Owners: I want to know the reservation cancellation policy.
Please note the following cancellation policy: Up to 3 days be...
Subscription
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When will the accommodation fee be paid?
Your registered credit card will be charged at the following t...
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Subscription: I want to know what to do if I forget to check in.
If you notice before the checkout time, please check in yourse...
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Subscription: Is it possible to check out earlier?
You can perform the checkout process starting at 3:00 PM on th...
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Subscription: I want to sign up for a subscription
Please register via the subscription page. https://www.sa-nu.c...
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Subscription: I want to know the rules for canceling or changing reservations
Cancellation and ChangesBefore 3:00 PM on the day before check...
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Subscription: What is the reservation cycle?
What is a reservation cycle? A reservation cycle is defined a...
Corporate Membership
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Corporate Member: Are there any corporate plans?
There is a plan that allows account sharing within a corporati...
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Corporate Member: How many reservations can I make at the same time?
The number of reservations that can be held and the stay quota...
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Corporate Member: What is the maximum number of nights that can be booked in one reservation?
The maximum consecutive stay quota for a single reservation is...
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Corporate Member: How many months in advance can I make a reservation?
Reservations can be made starting 3 months before the stay dat...
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Corporate Member: What is the reservation cycle?
The reservation cycle is from the 1st to the last day of each ...
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Corporate Member: I want to know the rules for canceling and changing reservations
Cancellation and Changes Before 3:00 PM on the day before chec...
Stay Gift
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What is a "Stay Gift?"
It is a system where that allows you to purchase stays at SANU...
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Stay Gift: Where can I purchase it?
After logging in, please navigate to the "Stay Gift" page from...
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Stay Gift: I want to know about the fees
The Stay Gift allows you to gift a stay to your family or frie...
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Stay Gift: I want to know who will be billed for the fee.
When purchasing a Stay Gift The purchase fee for the Stay Gift...
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Stay Gift: Until when can I stay?
The date listed as the expiration date for the Stay Gift is th...
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Stay Gift: When is the expiration date?
The validity date indicated on the ticket is the period during...
One more Cabin
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What is One More Cabin?
This feature allows SANU members to book an additional cabin i...
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One More Cabin: I want to know about the price
1. Accommodation Fees 1 night: 28,000 yen 2 nights: 53,000 yen...
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One More Cabin: How many nights can I stay?
A maximum of 4 stays is possible.
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One More Cabin: How many reservations can I make at one time?
You can make reservations up to 3 times a month for up to 3 ca...
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One More Cabin: I want to know how to pay for accommodation and equipment fees for invited guests.
Accommodation fees and charges for paid amenities will be bill...
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One More Cabin: How many days before check-in can I invite someone?
You can make a tentative reservation for invitees until 3 PM t...
Member Benefits
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I want to know how to use car sharing.
We offer a car-sharing service at a special price for members....
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What is Subscription to Own (S2O)?
Subscription to Own (S2O) is a system where 50% of the monthly...
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I would like to know about the special benefits available to SANU members near the cabin.
We offer the following special services near each location. Pl...
Other
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I want to work at SANU.
Thank you very much for your interest. Please check our open p...
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I would like to know the rules for using SANU 2nd Home for Kolet residents.
After registering for the SANU 2nd Home waiting list (free of ...
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I want to sell or manage my land and buildings to SANU.
Thank you very much. Please contact us at the address below wi...
Owners
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Owners: I want to know how to view the terms of use.
Please log in to the member page and check from the plan infor...
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Owners: I want to know the reservation rules.
Please make all reservations and cancellations through the SAN...
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Owners: I want to know the reservation cancellation policy.
Please refer to the terms of use listed on the member page. He...
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Owners: I want to change my reservation.
Please refer to the terms of use listed on your My Page. Here ...
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Owners: I want to know the number of nights available.
Please refer to the terms of use, which are available on your ...
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Owners: I want to know when the annual nights will be credited.
Every year on October 1st, 12 stays (for one unit) are granted...