Reservations and plans

• For LEXUS members: Please tell me about the campaign for Lexus BEV buyers.

  This is a special program exclusively for Lexus BEV purchasers...

• For LEXUS members: Can I cancel or change the date?

  Yes, you can cancel or reschedule for free until 3:00 PM the d...

• For LEXUS members: Are the prices the same on weekends and holidays?

  Please note that the following additional charges apply for we...

• For LEXUS members: Is there an additional charge for special cabins?

  Yes, an additional fee is required for the use of the followin...

• For LEXUS members: What is the maximum number of nights I can reserve?

  You can make reservations for up to 4 stays. However, from the...

• For LEXUS members: Is there a cleaning fee?

  Yes, a cleaning fee of 3,300 yen (tax included) will be charge...

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• For Guests Who Booked SANU 2nd Home via the Booking Site "Agoda"

  To check in on the day of your stay, advance registration is r...

• I want to know how to make a reservation.

  After logging into the SANU 2nd Home website/mobile app, pleas...

• How many people can stay in a room?

  The number of guests that can stay varies depending on the fac...

• Does the accommodation fee change depending on the number of people staying?

  There are no changes in accommodation fees, cleaning fees, etc...

• Can I stay with children?

  You are welcome to stay with children of any age. Children who...

• Are children included in the number of guests?

  Children under school age (under 6 years old) are not included...

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• I want to know how to cancel a reservation.

  You can cancel a reservation from the reservation list.Please ...

• I want to know the rules for canceling and changing reservations.

  Regarding reservation cancellations and changes, the following...

• What is the NO SHOW fee?

  If you do not check in between 3:00 PM on the day of your stay...

• I want to change my reservation to another location.

  You can also change the location from "Change Reservation" in ...

• Can I change the number of guests after booking?

  After logging into the member page, you can proceed with the c...

• Will there be a fee if I cancel suddenly due to illness?

  Please submit a medical certificate from a doctor for infectio...

• Stay:Please let me know how to check in on the day.

  Please use the URL sent in advance via email or chat message o...

• Stay:I don't know the URL for check-in.

  Please use the URL sent in advance via email or chat message o...

• Stay:Please tell me how to pre-register.

  Please use the URL sent in advance via email or chat message o...

• Stay:I don't know the URL for pre-registration.

  Please use the URL sent in advance via email or chat message o...

• Stay:I would like to change my reservation.

  Please make changes yourself for items that can be modified on...

• Stay:Please cancel for free.

  To ensure fairness, we accept free cancellations only in the f...

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• Co-Owners: I want to know how to make a reservation and the rules.

  Please make and cancel reservations exclusively through the SA...

• Co-Owners: I want to know the number of nights I have available

  Selectable Stay Quota You can purchase your desired stay quota...

• Co-Owners: I want to know what fees incur when using the service.

  You can use all SANU 2nd Home locations, not just your own pro...

• Co-Owners: How many reservations can I make at the same time?

  The number of reservations you can hold simultaneously is limi...

• Co-Owners: I want to know when the annual nights will be credited.

  Every year on October 1st, an annual stay quota is granted bas...

• Co-Owners: I want to know the reservation cancellation policy.

  Please note the following cancellation policy: Up to 3 days be...

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• When will the accommodation fee be paid?

  Your registered credit card will be charged at the following t...

• Subscription: I want to know what to do if I forget to check in.

  If you notice before the checkout time, please check in yourse...

• Subscription: Is it possible to check out earlier?

  You can perform the checkout process starting at 3:00 PM on th...

• Subscription: I want to sign up for a subscription

  Please register via the subscription page. https://www.sa-nu.c...

• Subscription: I want to know the rules for canceling or changing reservations

  Cancellation and ChangesBefore 3:00 PM on the day before check...

• Subscription: What is the reservation cycle?

  What is a reservation cycle? A reservation cycle is defined a...

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• Corporate Member: Are there any corporate plans?

  There is a plan that allows account sharing within a corporati...

• Corporate Member: How many reservations can I make at the same time?

  The number of reservations that can be held and the stay quota...

• Corporate Member: What is the maximum number of nights that can be booked in one reservation?

  The maximum consecutive stay quota for a single reservation is...

• Corporate Member: How many months in advance can I make a reservation?

  Reservations can be made starting 3 months before the stay dat...

• Corporate Member: What is the reservation cycle?

  The reservation cycle is from the 1st to the last day of each ...

• Corporate Member: I want to know the rules for canceling and changing reservations

  Cancellation and Changes Before 3:00 PM on the day before chec...

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• What is a "Stay Gift?"

  It is a system where that allows you to purchase stays at SANU...

• Stay Gift: Where can I purchase it?

  After logging in, please navigate to the "Stay Gift" page from...

• Stay Gift: I want to know about the fees

  The Stay Gift allows you to gift a stay to your family or frie...

• Stay Gift: I want to know who will be billed for the fee.

  When purchasing a Stay Gift The purchase fee for the Stay Gift...

• Stay Gift: Until when can I stay?

  The date listed as the expiration date for the Stay Gift is th...

• Stay Gift: When is the expiration date?

  The validity date indicated on the ticket is the period during...

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• What is One More Cabin?

  This feature allows SANU members to book an additional cabin i...

• One More Cabin: I want to know about the price

  1. Accommodation Fees 1 night: 28,000 yen 2 nights: 53,000 yen...

• One More Cabin: How many nights can I stay?

  A maximum of 4 stays is possible.

• One More Cabin: How many reservations can I make at one time?

  You can make reservations up to 3 times a month for up to 3 ca...

• One More Cabin: I want to know how to pay for accommodation and equipment fees for invited guests.

  Accommodation fees and charges for paid amenities will be bill...

• One More Cabin: How many days before check-in can I invite someone?

  You can make a tentative reservation for invitees until 3 PM t...

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• I want to know how to use car sharing.

  We offer a car-sharing service at a special price for members....

• What is Subscription to Own (S2O)?

  Subscription to Own (S2O) is a system where 50% of the monthly...

• I would like to know about the special benefits available to SANU members near the cabin.

  We offer the following special services near each location. Pl...

• I want to work at SANU.

  Thank you very much for your interest. Please check our open p...

• I would like to know the rules for using SANU 2nd Home for Kolet residents.

  After registering for the SANU 2nd Home waiting list (free of ...

• I want to sell or manage my land and buildings to SANU.

  Thank you very much. Please contact us at the address below wi...

• Owners: I want to know how to view the terms of use.

  Please log in to the member page and check from the plan infor...

• Owners: I want to know the reservation rules.

  Please make all reservations and cancellations through the SAN...

• Owners: I want to know the reservation cancellation policy.

  Please refer to the terms of use listed on the member page. He...

• Owners: I want to change my reservation.

  Please refer to the terms of use listed on your My Page. Here ...

• Owners: I want to know the number of nights available.

  Please refer to the terms of use, which are available on your ...

• Owners: I want to know when the annual nights will be credited.

  Every year on October 1st, 12 stays (for one unit) are granted...

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