Please make changes yourself for items that can be modified on the reservation site. If there are items you cannot change yourself and it is within the free cancellation period, please create a new reservation and then cancel the old one. If it is during the period when cancellation fees apply, please create a new reservation and contact the support center (+81 50-1807-2687 / 2ndhome@sa-nu.com). We will assist with free cancellation. If none of the above applies, please contact the support center (+81 50-1807-2687 / 2ndhome@sa-nu.com).
When contacting us, please be sure to provide your full name, the name of the facility you reserved, and the check-in date.