After arriving in front of your reserved cabin, please proceed to the check-in screen by scanning the QR code on the door or through the login page. By following the on-screen instructions, a 4-digit PIN for unlocking will be issued.
For Stay Guest
Check-in requires pre-registration of guest information. You can register using either of the following methods:
- Via the URL included in an email from SANU or a message from your booking platform
- Via the Check-in Page
On the day of your stay, go to the check-in screen from the Check-in Page or Member Page. Follow the on-screen steps to receive your 4-digit door code.
When to expect emails & messages
- At the time of booking
- 2 days before check-in, around 3:00 PM (your room number will also be shared at this time)
- On the day of check-in, around 10:00 AM
For any questions, please contact our Support Center at +81 50-1807-2687 or 2ndhome@sa-nu.com.
When reaching out, please have the following ready:
- Full name
- Name of the property you booked
- Check-in date