During your stay

• What time is check-in possible?

  Check-in is available after 3:00 PM.

• How do I check in?

  After arriving in front of your reserved cabin, please proceed...

• Can I check in early?

  Depending on the location and your stay date, Early Check-in (...

• What if I arrive earlier than expected?

  Due to cleaning schedules, please refrain from entering the ca...

• Can a companion (other than myself) check in on my behalf?

  If the member is not present, check-in cannot be completed. Pl...

• I get an error when scanning the cabin QR code at check-in.

  Errors may occur when using third-party QR code readers. Pleas...

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• How do I check out?

  Please log in to our website and press the "Check Out" button ...

• What time is check-out?

  Check-out is by 11:00.

• Is there a check-out procedure required?

  Yes. Please log in to the website/mobile app and press the "Ch...

• Is late check-out possible?

  We cannot accommodate late check out. Please check out by 11:00.

• What should I do with used towels when I check out?

  At the time of checkout, please place the towels you have used...

• How much cleaning should I do on my cabin before check-out?

  Thank you for keeping the cabin clean. Please restore the cabi...

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• Is it necessary to separate garbage?

  Yes. Please check the designated trash bins and instructions, ...

• Until what time can the bonfire space be used?

  You may use the facilities until 22:00. After that, please rem...

• Can I bring my pet with me?

  You may stay with your beloved dog only at Dog Friendly cabins...

• Can I invite a friend?

  If the number of guests is within the capacity of the reserved...

• I would like to know about smoking rules in the cabin.

  Smoking is prohibited inside the building. Please smoke in des...

• Is smoking allowed indoors?

  Smoking is prohibited inside the cabins at all locations. Plea...

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• How many parking spaces can I use during my stay?

  The number of parking spaces varies depending on the location.

• How do I get to my accommodation?

  You can check from the location information of each cabin.

• I would like to know about parking at the accommodations.

  The number of parking spaces varies by location. For more deta...

• Are accommodations accessible by public transport?

  We have provided information on access via public transportati...

• Is there anything I should be careful of when visiting in winter?

  Please note that winter tires are required for all locations i...

• Is there a convenience store nearby?

  It varies depending on the location, so it is recommended to s...

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• Regarding additional bedding

  Tateyama 1st: Additional bedding is not provided. You may brin...

• I'd like to know more about the amenities available in the cabin.

  Please select the construction type and check the compiled lis...

• Are amenities such as shampoo and towels provided?

  Yes, we provide this. Please select the type of cabin and chec...

• Will the amenities in the cabin change depending on the number of guests?

  There are no changes in accommodation fees or cleaning fees ba...

• I want to know how to operate the equipment in the cabin.

  We have prepared an operation manual for the facilities inside...

• Is there air conditioning and heating?

  Yes. We have installed air conditioning with heating and cooli...

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• I would like to know about the facilities available at Sauna Cabins.

  Please check this page for information on the sauna cabin.

• Is there a time limit for using the sauna?

  The sauna is available for use at any time, but please be quie...

• Do I need to wear a swimsuit in the sauna?

  Yes. For hygiene and consideration of other users, please wear...

• Is it possible to do löyly (pouring water on yourself)?

  Yes, you can enjoy löyly. Please enjoy it at your own discretion.

• Does my accommodation have a kitchen?

  Yes. We have installed an island kitchen.

• Are cooking utensils and tableware provided?

  We provide basic cooking utensils, cutlery, and tableware. Ple...

• Do you have any seasonings for cooking?

  Yes. We have sugar, vinegar, soy sauce, sea salt, mirin, sake,...

• Are there any rules regarding the use of the kitchen and equipment?

  You are free to use the kitchen how you want, but please coope...

• I would like to know where I can buy groceries near the cabin.

  Please refer to each area page for recommended markets and sup...

• Are fire pits and firewood provided?

  The availability of fire pits varies by location. For more det...

• Where can I buy firewood for a bonfire?

  In cabins equipped with a fire pit, we offer "3 pieces of kind...

• I want to know how to make a reservation for a barbecue at Tateyama 1st or Nasu 3rd.

  We have three gas barbecue grills available by reservation at ...

• Can I set up a tarp in the cabin's bonfire space?

  The installation is possible depending on the location and con...

• Can I have a barbecue over the bonfire?

  You can have a barbecue in the bonfire space. However, please ...

• Do accommodations have Wi-Fi?

  At SANU 2nd Home, we have installed WiFi facilities in all loc...

• Is there wifi in the cabin?

  We have installed Wi-Fi facilities in all locations and rooms,...

• What is the difference between a regular cabin and a work cabin?

  In our workation-style facilities, we have expanded our amenit...

• Can I use a VPN in the cabin?

  You can use corporate remote access VPNs and other services wh...

• How do I open the door to Soil Work Ichinomiya?

  You can unlock it using the URL key located at the bottom of t...

• Can I bring pets other than dogs to the Dog Friendly Cabins?

  We apologize for the inconvenience, but our Dog Friendly cabin...

• How many dogs can stay at Dog Friendly Cabins?

  As a general rule, please limit to two dogs per cabin.

• Are there any dog ​​amenities at the Dog Friendly Cabins?

  The available items may vary depending on the location, but we...

• Do I need to bring a cage for my dog?

  You are not required to bring a cage. Please feel free to spen...

• Can I stay at a Dog Friendly Cabin without a dog?

  Yes, you can stay even if you are not accompanied by your belo...

• Can I waive the dog fee if I no longer want to bring my dog ​​to Dog Friendly Cabin?

  If you are not bringing a dog, there will be no additional cha...

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• I want to know how to check my credit card statement.

  Some credit cards (such as Sumitomo Mitsui Card) may display o...

• When will the monthly membership fee and accommodation fee be paid?

  The registered credit card will be charged at the following ti...

• How can I get a receipt?

  Payments made on or after 2025/4/23 (most recent payment) Log ...

• Can I pay by other means than credit card?

  Payment is by credit card only.

• How do I add or remove my credit card information?

  After logging in, please change your credit card information f...

• Can I pay in installments using multiple cards?

  No, it is not possible to split the payment across multiple cr...

• Can I set off fireworks?

  You may enjoy fireworks only around the bonfire area. Note tha...

• Can you clean and change linens change during my stay?

  There is no cleaning or linen exchange during your stay. Howev...

• Are there washing machines and washer-dryers at each location?

  Washing machines and dryers are installed at locations with a ...

• Can I send my luggage to the accommodation in advance?

  We cannot accept deliveries before or after check-in on your b...

• Are there lockers for me to store my personal belongings?

  We do not provide lockers, so personal belongings cannot be st...

• Can I store my luggage in the cabin until my next stay?

  No, we cannot temporarily store your luggage until your next s...

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• Emergency Contact

  Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...

• The lock won't open

  Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...

• I want to know how to deal with insects in the cabin.

  Insect repellent is provided in the cabin.

• I want to know what to do if I leave something behind in the cabin.

  Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...

• I want to know what to do if I leave food in the cabin refrigerator.

  We apologize for the inconvenience, but any food or drinks lef...

• I want to know what to do if my dog ​​makes a mess in the cabin.

  If your dog has an accident on the floor or bed, please follow...

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