Problems during your stay
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Emergency Contact
Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...
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The lock won't open
Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...
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I want to know how to deal with insects in the cabin.
Insect repellent is provided in the cabin.
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I want to know what to do if I leave something behind in the cabin.
Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...
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I want to know what to do if I leave food in the cabin refrigerator.
We apologize for the inconvenience, but any food or drinks lef...
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I want to know what to do if my dog makes a mess in the cabin.
If your dog has an accident on the floor or bed, please follow...
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I want to know what to do if a light bulb in the cabin goes out.
Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...
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What should I do if a disaster occurs during my stay at the cabin?
In the event of a disaster, please prioritize your personal sa...
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What is the procedure for contacting the electricity supplier if the electricity goes out overnight?
Get in touch with our customer support team. Email: 2ndhome@sa...
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How can I resend my reservation confirmation email?
Unfortunately, we are unable to resend the reservation confirm...
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What should I do if there is a problem with my neighbors (noise, etc.)?
Please contact customer support. Email: 2ndhome@sa-nu.com TEL:...