Frequently asked questions

Can I set off fireworks?
You may enjoy fireworks only around the bonfire area. Note tha...
Can you clean and change linens change during my stay?
There is no cleaning or linen exchange during your stay. Howev...
Are there washing machines and washer-dryers at each location?
Washing machines and dryers are installed at locations with a ...
Can I send my luggage to the accommodation in advance?
We cannot accept deliveries before or after check-in on your b...
Are there lockers for me to store my personal belongings?
We do not provide lockers, so personal belongings cannot be st...
Can I store my luggage in the cabin until my next stay?
No, we cannot temporarily store your luggage until your next s...
Can I request that my cabin be cleaned during my stay?
Cleaning is only performed at the time of checkout. There is n...
I want to know how to heat up the room at SANU LOFT SKY (Ichinomiya 1st, 2nd).
The SANU LOFT SKY is a maisonette type with a large space, so ...
Can I fly a drone around my accommodation?
Please refrain from using drones to ensure the safety and priv...