Check-in

What time is check-in possible?
Check-in is available after 3:00 PM.
How do I check in?
After arriving in front of your reserved cabin, please proceed...
Can I check in early?
Depending on the location and your stay date, Early Check-in (...
What if I arrive earlier than expected?
Due to cleaning schedules, please refrain from entering the ca...
Can a companion (other than myself) check in on my behalf?
If the member is not present, check-in cannot be completed. Pl...
I get an error when scanning the cabin QR code at check-in.
Errors may occur when using third-party QR code readers. Pleas...
I want to know what to do if I forget to check in.
Please refer to the following regarding what to do if you forg...
I want to know how facial recognition is implemented locally.
At Karuizawa 1st only, facial recognition is required at check...