Accounts and contracts

• I have forgotten my registered email address and/or password.

  If you forget your password: Please reset it from the [Reset P...

• What to do if you can't log in

  Please check the input details for your email address and pass...

• First time login request: Password reset procedure

  Please follow the steps below to reset your password. Access t...

• I want to change my registered account information

  Log in to the member page. Please select [Account Information]...

• How can I check my reservation status?

  After logging into the member page, you can check your current...

• Can I use my account on multiple devices?

  Yes, you can use your account from multiple devices, such as a...

• I haven't received an email from SANU.

  Please check the following:Ensure that the email has not been ...

• I want to cancel my membership.

  Please log in to the member page. Select [Account Information]...

• I want my personal data to be deleted after I cancel my membership.

  Please contact customer support: Email: 2ndhome@sa-nu.com TEL:...

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• Subscription: What can I do as a subscription member?

  With an initial cost of 0 yen and a subscription fee of 55,000...

• Subscription: When will the monthly fee start to be charged after registering?

  Upon completing the full subscription registration, the subscr...

• Subscription: How soon after registering can I make a reservation?

  Upon completing your subscription membership registration, we ...

• Subscription: How much are accommodations actually being used?

  On average, members use the cabins 1 to 2 times a month, stayi...

• Subscription: I want to know how to unsubscribe.

  You can cancel your subscription by following the steps below....

• Subscription: Is it possible to temporarily suspend my membership? Will I be charged for the period during which I am on hiatus?

  At this time we do not offer any type of "temporary suspension...

• Subscription: What is the difference between canceling a subscription and withdrawing?

  Cancellation: This refers to ending your monthly usage contrac...

• Subscription: I want to know until when I can stay if I cancel.

  If you cancel, any bookings you make must end (check-out) by y...

• Subscription: Re-registration after canceling a subscription

  If you wish to re-register after canceling your subscription, ...

• Subscription: Will the fee for the month of cancellation be calculated on a pro rata basis?

  No, there is no prorated calculation. Billing is on a monthly ...

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• Co-Owners: I want to know about the right to purchase under the "co-owner" model.

  Our Co-Owner system allows you to purchase SANU 2nd Home stays...

• Co-Owners: What do I need to apply?

  Individual Application: Please upload one of the following ide...

• Co-Owners: What are the initial costs?

  1. Fees to be paid to SANU: Purchase price of the main unit SA...

• Co-Owners: I want to know the process from application to purchase and start of use.

  With SANU 2nd Home Co-Owners, you can complete all procedures,...

• Co-Owners: Is it possible to purchase on a loan?

  Those who have a bank account in Japan may be eligible for a l...

• Co-Owners: Can businesses purchase?

  Purchase under a corporate name is also possible. The usage co...

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• Co-Owners: How and when are annual fees billed?

  At the end of May each year, we will bill you for the followin...

• Co-Owners: What are the annual and maintenance costs after purchase?

  The following costs will be incurred as annual running costs: ...

• Co-Owners: How is the building maintained and repaired?

  Based on the repair reserve fund paid annually by all Co-Owner...

• Co-Owners: Who will be responsible for the costs if repairs are required at the base?

  Repairs of the base are carried out based on the repair reserv...

• Co-Owners: Are management fees charged when the property is not in use?

  Yes, the management fee must be paid annually during the contr...

• Co-Owners: Who will provide the furniture, appliances, and fixtures?

  All furnishings, from furniture and appliances to dishes and t...

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